by David Still
What can I say – it has taken a lot of frustration to get here. Sometimes though the only way to make a large company listen is to talk in a loud voice aka. on Social Media.
The punchline for those that don’t want to read the full article is: We STRONGLY recommend avoiding GoDaddy for Office365 because of GoDaddy’s poor … and self-admitted incompetence in addressing a common email issue.
Aside: I don’t normally have time for this, but I’ve been bounced back and forth and on hold with GoDaddy for over 4 hours … so I just figured I’d do something productive with my time (since Outlook currently doesn’t work on my laptop).
If you’re anything like me – you’re probably pretty busy running your business. You triage issues and manage work as quickly as possible. But when your primary means of communication breaks down you are held hostage and things grind to a halt. It is such an issue that I am currently plagued with. I am currently travelling and away from the IT support I would normally enjoy at our office. I have taken my work laptop with me and am trying to get some much needed work finished. I am however being severely hindered by a technical issue which doesn’t seem to allow me to connect Outlook on my laptop with the Office365 servers. I therefore can not send or receive emails and as a result can not easily send attachments or appointment requests. I am trying to get by with Office Online – but it has limited search functionality, doesn’t like multiple attachments (you have to search for each of them) and most importantly isn’t available offline….so suffice it to say, it is a big inconvenience.
This brings me to GoDaddy’s support…which I will try to summarise as succinctly as possible below:
(FYI – reading what follows may give you a headache … it certainly has given me one)
Call History – GoDaddy Support:
12:27 AM [EST] – 50 mins
1:19 AM [EST] – 36 mins
2:19 PM [EST] – 13 mins
2:34 PM [EST] – 18 mins
2:53 PM [EST] – 2 hrs 46 mins
TOTAL TIME on TECH SUPPORT: 4 hrs 43 mins